1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, password)
- Payment information (processed securely through Stripe)
- Images you upload for processing
- Usage data and preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze trends and usage
3. Data Storage and Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. Your images are stored securely and are only accessible to you and our AI processing systems.
4. Image Rights and Usage
You retain all rights to the images you upload. We do not use your images for any purpose other than providing our services to you. Generated images are your property.
5. Third-Party Services
We rely on trusted third-party providers to deliver our service. These providers process your data only as needed to perform their function for us:
- AI processing — when you generate an image, the product photo you upload is processed by our AI infrastructure, which includes enterprise AI service providers. The generated result is returned to us and made available to you. This may involve processing on servers located outside your country.
- Stripe — payment processing. We never store your full card details ourselves.
- Infrastructure and storage — database, authentication, image storage, and website hosting are provided by established cloud infrastructure providers.
- Email delivery — transactional and marketing emails (such as account confirmations, billing notices, and our newsletter) are sent through an email delivery provider.
A current list of our subprocessors is available on request by contacting us at support@lensgenai.com.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
support@lensgenai.com